We try to make our animal experience as accessible as possible, unfortunately due to the nature of working with animals and the working environment it isn’t possible to accommodate for everyone.

Hopefully the below frequency asked questions helps to give more details on what experiences are suitable, feel free to chat to the team if you have any further questions 0151 430 9009


I have a carer, can my carer accompany me on the experience? Will they be charged?

Any of our guests with a registered disability taking part in an animal experience can bring a carer along with them free of charge. All you need to bring is proof of Carers Allowance, Disability Living Allowance, Personal Independence Payment or Attendance Allowance. Please don’t be offended by our staff asking for documentation, not all disabilities are visible and we try to treat all our guests the same.

Please note the carer will not be able to participate in the experience unless they too have purchased an experience voucher. Please note the experiences may vary slightly.


What experiences are suitable for wheelchair users?

Guests requiring the use of a wheelchair are welcome to take part in the following experiences:

  • Tigers
  • Private foot safari tour

Please note the experiences may vary slightly.


What experiences are suitable for Immunocompromised Individuals?

Working in close proximity with animals is unadvisable for immunocompromised individuals, we would advise the following experiences:

  • Private foot safari tour
  • Private guided tour

If you were interested in any of the other experiences please contact the team 0151 430 9009


What experiences are suitable for People with Epilepsy?

We would ask that anyone with epilepsy is accompanied by a carer for their experience. The majority of our experiences are suitable, please call the team to discuss before booking.


I have a disability not mentioned in the questions above, how do I find out what experiences I can do?

If you have any questions about experiences and accessibility then please call the experience team on 0151 430 9009 ex 5


Any other question?

Please feel free to call us on 0151 430 9009

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